Shipping policy
Shipping Policy
Every parcel we send carries more than a product — it carries our promise. From our hands to your door, we strive to make each delivery smooth, fair, and faithful.
1. Order Processing
All orders are processed within 1–3 business days after payment is confirmed.
Once your order is prepared, it is handed to our shipping partners and placed on its journey to you.
You will receive a tracking number when your order has shipped.
2. Shipping Times
Because we work with global suppliers, delivery times may vary:
-
Standard Shipping: 7–14 business days
-
International Orders: 10–25 business days
Delays may occur due to customs, holidays, or courier operations — these are beyond our control, but we will always stand with you through the wait.
3. Shipping Costs
Shipping fees (if any) are shown at checkout before payment.
Some items may qualify for free shipping, which will be clearly displayed.
4. Tracking Orders
Once shipped, you will receive a tracking link by email.
Tracking updates may take 3–5 days to appear after dispatch.
5. Incorrect Address
Please ensure your shipping address is correct before placing an order.
We are not responsible for:
-
Packages sent to an incorrect address provided by the customer
-
Failed deliveries due to missing or wrong address information
6. Lost or Delayed Packages
If your order has not arrived within 30 days, please contact us.
We will investigate and offer a replacement or refund if necessary.
7. Customs & Duties
Some countries may charge customs or import fees.
These charges are the responsibility of the customer.
8. Contact Us
For any shipping questions, please contact:
📧 zincleafstore@gmail.com