Refund policy

Return & Refund Policy

At our store, we believe every order should arrive like a promise kept. If something goes wrong, we will make it right — simply, fairly, and with respect.

1. Eligibility for Returns

We accept returns under the following conditions:

You may request a return if:

  • The product is damaged

  • The product is defective

  • The wrong item was delivered

  • The product is significantly different from its description

To be eligible:

  • You must contact us within 48 Hours of receiving your order

  • The item must be unused and in its original packaging

  • Proof such as photos or video must be provided

2. Items Not Eligible for Return

For hygiene and safety reasons, we do not accept returns on:

  • Personal care products

  • Beauty items

  • Innerwear

  • Perishable goods

  • Digital products

  • Items marked Final Sale

3. How to Request a Return

Send us an email with:

  • Your order number

  • Clear photos or video of the issue

  • A brief description of the problem

Our support team will review and respond within 24–48 hours.

4. Refund Process

Once your request is approved:

  • We may issue a refund, replacement, or store credit

  • Refunds are sent to the original payment method

  • Processing time: 5–10 business days

Shipping fees are non-refundable

5. Return Shipping

  • If the error is ours (wrong, damaged, defective item), we cover the return cost

  • If the return is due to customer preference, the buyer pays return shipping

6. Order Cancellations

Orders can be canceled within 12 hours of placing them.
After that, the order is already in motion and cannot be stopped.

7. Lost or Delayed Orders

If your order is lost or delayed beyond 30 days, we will issue a full refund or replacement — your trust is sacred to us.

8. Contact Us

For all return or refund requests, contact us at:
📧 zincleafstore@gmail.com